geta99 Terms and Conditions

1 General Terms and Definitions

These terms and conditions ("Terms") form the basis for operating the geta99 platform and all its services. "geta99", "we", and "our" refer to the entity operating this website. "User", "you", or "player" refers to any person registered on this platform.

By creating an account or using the services on geta99, you are voluntarily agreeing to these terms. If you disagree with any part of these terms, please refrain from using this platform.

• "Account" means a personal user account registered on geta99.
• "Gaming Services" means all online games, betting, and entertainment services provided on this platform.
• "Bonus" means promotional offers and rewards provided by geta99.
• "Transaction" means any financial activity related to deposits, withdrawals, or wagers.

2 Eligibility and Registration

The following eligibility requirements must be met to use geta99 services:

• You must be 21 years of age or older. This platform is for users aged 21 and above only.
• You must register using your real identity and accurate information — providing false information is strictly prohibited.
• Each person may open only one account. Creating multiple accounts will be treated as bonus fraud.
• The mobile number and email provided at registration must be active and belong to you personally.
• You must be legally eligible to participate in online gaming under the laws of your place of residence.

geta99 may request additional documents for identity verification at any time. geta99 reserves the right to hold withdrawals until identity verification is complete.

3 Account Security and Responsibility

Keeping your account password and login details confidential is entirely your own responsibility. Please strictly follow these guidelines:

• Do not share your account password with anyone.
• Do not allow anyone else to use your account.
• If you lose access to your account or notice suspicious activity, contact geta99 support immediately.
• Always log out after using a public or shared device.

geta99 will not be liable for any loss resulting from unauthorized third-party access to your account, unless it is proven that the loss was entirely due to our own negligence.

4 Deposits, Withdrawals and Payment Policy

All financial transactions on geta99 are conducted in Bangladeshi Taka (৳). Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳500 (applicable for each method).
• Minimum withdrawal amount: ৳800.
• Withdrawal processing generally takes 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Deposited funds will not be accepted into third-party accounts.
• Every transaction is secured by SSL encryption.

geta99 may request additional information for verification on suspicious transactions and may suspend transactions if necessary. geta99 reserves the right to immediately close accounts in cases of money laundering or fraudulent activity.

5 Bonuses and Promotional Offers

All bonuses and promotions on geta99 are provided subject to specific conditions. Accepting a bonus means fully accepting these conditions.

• Welcome bonus: 100% bonus on the first deposit, up to a maximum of ৳8,000.
• Wagering requirement for the bonus amount: 20 times. This means if you deposit ৳1,000 you will receive ৳1,000 as a bonus, giving a total balance of ৳2,000; however, a specified wagering amount must be completed before withdrawal.
• Bonus funds cannot be transferred to another account or withdrawn as cash before wagering is completed.
• If bonus fraud is proven (multiple accounts, false information), the bonus and associated winnings will be cancelled.
• geta99 reserves the right to modify or cancel any bonus offer — players will be notified as much as possible before any changes.
• Participation in the VIP program is voluntary and geta99 reserves the right to modify the terms of this program.

6 Fair Play Policy and Prohibited Conduct

geta99 is committed to ensuring a fair and clean gaming environment. The following behaviors are strictly prohibited:

• Use of any form of cheating, bots, or automated software.
• Operating multiple accounts by the same person.
• Dishonestly exploiting any system error or bug.
• Coordinating with other players for the purpose of sharing bonuses.
• Conducting gaming activities in violation of any government regulation or international law.
• Any attempt to carry out cyberattacks, hacking, or malware deployment against the platform.

If any of the above violations are proven, geta99 reserves the right to cancel the relevant account and forfeit deposits and winnings without prior notice.

7 Responsible Gaming and Age Verification

geta99 gives responsible gaming the highest priority. This platform is for users aged 21 and above only.

• A national identity card or passport may be requested for age verification.
• Accounts of underage users will be closed immediately and all balances will be forfeited.
• You can set deposit limits, wagering limits, or Self-Exclusion on your own account.
• If you are experiencing a gambling problem, please contact our 24/7 support team.

For more details, visit our Responsible Gaming page.

8 Copyright and Intellectual Property

All content on the geta99 website — logos, graphics, text, software, designs, and all other elements — is protected under the copyright of geta99 or its licensors.

• Reproducing, distributing, or commercially using any content without written permission is prohibited.
• Game software falls under the copyright of the respective providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.).
• Written permission is required to use geta99's trademarks anywhere else.

9 Privacy and Personal Data Protection

geta99 takes the protection of users' personal information seriously. How we collect, use, and protect your information is described in detail in our privacy policy.

• Information provided at registration is used for service delivery and identity verification.
• Your information is not sold to any third party.
• Information may be provided to authorities as required by law.
• All transactions and personal data are secured by SSL encryption.

For more details, read our Privacy Policy.

10 Account Closure and Termination

You may request closure of your account at any time through our support team. Likewise, geta99 reserves the right to close accounts in the following circumstances:

• In the event of a violation of any clause of these terms.
• If suspicious activity related to fraud or money laundering is observed.
• In the event of the account holder's death (rules regarding legal heirs apply).
• In the case of a long-inactive account (after notice is given in accordance with policy).

Upon account closure, any active bonuses will be cancelled, but a genuine effort will be made to return any legitimately earned balance, unless forfeiture applies due to fraud.

11 Limitation of Liability

geta99 disclaims liability in the following cases, unless otherwise determined by law:

• If a game or transaction is interrupted due to internet disconnection or technical failure.
• For losses caused by issues related to third-party services (payment gateways, game providers).
• If a user's account security is compromised due to their own negligence.
• If service is disrupted due to unexpected technical failure or Force Majeure (unavoidable circumstances).

geta99 always makes every effort to ensure service continuity and quality. Our support team is available 24/7 for any technical issues.

12 Dispute Resolution

If a dispute arises between geta99 and a user, the following process will be followed:

• First, contact the support team via live chat or email.
• If the support team is unable to resolve the issue, it will be reviewed at the senior management level.
• geta99 will maintain records of all dispute resolutions.
• An attempt will be made to resolve disputes through discussion with the consent of both parties.

For disputes regarding game outcomes, server logs and game history will be considered as final evidence.

13 Changes and Updates to Terms

geta99 reserves the right to update or modify these terms and conditions at any time. Regarding changes:

• Registered users will be notified before any significant changes.
• Continuing to use the platform after updated terms are published will be considered acceptance of the new terms.
• The date of the latest update to the terms will always be displayed at the top of the page.
• You are advised to visit this page regularly to protect your rights.

14 Service Availability and Maintenance

geta99 makes every effort to provide service at all times. However, service may be temporarily unavailable or limited in the following situations:

• During scheduled maintenance work (announced in advance).
• During unexpected technical issues.
• Certain games may be unavailable due to server issues on the part of third-party game providers.

For active wagers during maintenance, a fair resolution will be provided to the extent possible.