geta99 Privacy Policy

1. Introduction and Purpose

geta99 operates as a trusted and secure platform for online gaming players in Bangladesh. We believe that protecting our users' privacy is one of our highest responsibilities. Through this privacy policy, we aim to clearly explain what types of information we collect, how it is used, and what steps we take to protect your information.

By registering on our platform or using our services, you are consenting to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us for assistance.

2. What Information We Collect

geta99 may collect information about you from various sources. The types of information collected are described in detail below:

2.1 Information Provided Directly

Information you voluntarily provide during the registration process and account management:

• Full name and date of birth
• Valid email address
• Mobile number
• Residential address
• Documents required for identity verification (copy of national ID card or passport)
• Financial information (bKash, Nagad, or Rocket number, bank account details)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Session duration and activity information
• Information obtained through cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

We may receive information from trusted third-party providers for the purposes of identity verification and fraud prevention. Such information is used only to meet legal obligations and ensure security.

3. Purposes for Using Information

geta99 uses collected information for the following purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Maintaining the security and integrity of the platform
• Preventing money laundering and fraudulent activity
• Providing customer service and responding to support queries
• Assisting players with responsible gaming matters
• Meeting legal obligations and regulatory requirements
• Improving the platform and developing new services
• Providing a personalized gaming experience
• Sending promotional offers and updates where applicable

4. Information Sharing and Disclosure

geta99 may share user information in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and managing technical infrastructure. These partners may use the information only for the purpose of providing specific services, and they are contractually bound to maintain confidentiality.

4.2 Legal Requirements

Where disclosure is required by law or court order, we may share information with the relevant authorities. This includes investigations related to anti-money laundering and requests from regulatory bodies.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. In such circumstances, we will notify our users in advance and take the necessary steps to protect their privacy.

5. Data Security Measures

geta99 takes industry-standard technical and organizational measures to ensure the security of your personal information. Our security measures include:

• SSL Encryption: Every data transmission is protected by 256-bit SSL encryption, providing the highest level of security in line with international standards.
• Firewall and Access Controls: Our servers are protected by advanced firewall technology and only authorized personnel can access sensitive data.
• Regular Security Audits: We regularly test our systems through third-party security specialists.
• Data Minimization Policy: We collect only the information that is necessary, and data that is no longer needed is deleted once the specific purpose has been fulfilled.
• Staff Training: All our staff receive regular training on best practices for data protection.

However, data transmission over the internet is not entirely risk-free. Even with our best efforts, no digital platform can guarantee 100% security. Keeping your password confidential and taking your own steps to protect your account security is also essential.

6. Cookie Policy

geta99 uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and security. The core functions of the platform cannot operate without these cookies.
• Functional Cookies: These are used to remember your preferences, language, and other settings.
• Analytics Cookies: These collect aggregate information about website usage to help us improve the quality of our services.

6.2 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain features of the platform.

7. Data Retention Period

geta99 retains your personal information in accordance with the following policy:

• Active account information: retained for as long as the account remains active.
• Closed or inactive account information: retained for a specified period after account closure due to legal and regulatory obligations.
• Transaction records: retained for the period required under anti-money laundering laws and tax laws.
• Customer service communications: records are kept for a specified period even after an issue has been resolved.

Once the retention period has ended or the purpose has been fulfilled, data is securely deleted or anonymized.

8. Your Rights

As a user of geta99, you have the following rights regarding your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right of Erasure: In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
• Right to Data Portability: You may request that information you have provided be given to you in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights or for any questions regarding your information, please contact our support team.

9. Privacy of Minors

geta99 strictly prohibits participation by anyone under the age of 21. We do not knowingly or intentionally collect any personal information from minors. Age is verified during the registration process, and providing false information will result in the account being cancelled.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact our support team immediately. We will act promptly and delete the relevant information.

10. Changes to the Policy

geta99 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last Updated" date on this policy page will be changed.

Continued use of the platform after any changes will be taken as your agreement to the new policy. We therefore recommend checking this page regularly.

11. Applicable Law and Jurisdiction

This privacy policy has been formulated following international data protection standards. As a secure and reliable platform, geta99 keeps all transactions and personal information protected by SSL encryption and adheres to fair play principles.

Any disputes or complaints regarding this policy will first be addressed through our support team.